Complaints Procedure

Reach, Student Development and Activities Service, London Metropolitan University

NB This statement refers to individuals participating in volunteering activity on behalf of Reach.  It does not replace but is complimentary to the existing Student Services’ Complaints Procedure.

This procedure applies to individuals engaged in volunteering activity on behalf of Reach.

If a student is dissatisfied with the organisation they are assigned to and/or they appear to be in breach of any law or regulation, the Reach team will seek to give appropriate guidance.  In such circumstances it is solely the responsibility of the student to bring any legal action against the organisation.