Confidentiality and Data Protection Statement
Reach, Department of Student Services, London Metropolitan University
NB This statement refers to individuals participating in activities on behalf of Reach. It does not replace but is complimentary to the existing
Student Services’ Confidentiality and Data Protection statement.
It is bad practice to disclose any confidential information about Reach’s volunteers or clients. Any breach of confidence will be dealt with according to the complaints procedure and is considered very serious.
What exactly is meant by breach of confidence? This is not as clear-cut as it may first seem:
- If a child/person under the age of eighteen makes a disclosure of abuse or something else that may harm them to a volunteer then the volunteer is obliged by law to follow the procedures laid down by the organisation they are working for.
- Volunteers should feel free to discuss any worries, questions or general observations with staff in the Reach team.
- Other information about clients clearly does need to remain confidential. For example: there is no reason why a volunteer needs to know why a client is disabled. If this information is revealed to a volunteer by the client then it is not appropriate to discuss this outside of the project and should be considered as confidential. Personal information about any client is to be treated respectfully and the client may not wish what they have told you to become common knowledge even if they have not specifically indicated this.
- Reach is committed to confidentiality on a “need to know” basis and accepts the need for information to be disclosed according to the discretion of its volunteers.
- Confidential matters must not be discussed with members of the general public (including other students) who may not have the necessary insight into the work.
- In training sessions, meetings and informal discussions, care should be taken not to disclose information where individuals can be identified, or particular happenings in your group are made public that should not be.
- Personal information about other volunteers even if disclosed in a social setting should not be repeated and should be treated in a sensitive manner.